We are happy to present a guest post from Jean Xhang, writing on behalf of Aspect Software.?Aspect provides next-generation call center technology, enterprise workforce optimization, and Microsoft solutions for contact centers that help build and sustain customer relationships.?Learn more on?our?guest bio page?and we thank Jean for contributing to the HBC blog!
Increasing productivity in the workplace may seem like a daunting goal for businesses, especially while maintaining focus on the customer. However, by emphasizing focus and following a few tips, this can be easily achieved. Here are a few best practices for reducing time spent on daily tasks, while improving quality of results.
Emphasize Significance of Employee Contributions
Employees that are able to see the direct impact of their contributions to the overall result of a project are driven more in their daily tasks. Employees can also gain a feeling of direct responsibility for projects and be more inclined to work hard to reach company goals. Making sure your employees understand how they influence projects and results will drive engagement as well as productivity.
Goal-Setting
Setting goals allows employees to focus on certain end-goals that must be achieved and prioritize those above other tasks that may be less important. Mapping how to achieve goals also allows employees and employers to be on the same page. Further, mapping goals allows employees to maintain focus on the end result throughout the task, while potentially cutting out tasks that do not influence the bottom line. Focusing on customers can easily be a part of the goal-setting process.
Positive Feedback
Positive feedback is crucial in motivating employees. Not only can this keep employees from feeling insignificant, but it also encourages more behavior worthy of praise. Specifically, praise for positive interactions with customers can allow your business to increase productivity while also increasing the focus on the customer.
Physical Rewards
While positive feedback is a great motivator, the ultimate positive feedback is a physical reward. Having? friendly competition in the workplace can also motivate employees to work harder and go above and beyond their daily job specifications. Physical rewards can be as simple as a day off, monetary rewards, or a paid vacation. Competitions among groups may also build unity within teams.
Employers that take care to implement these particular changes in their own companies will likely see an increase in employee motivation, employee engagement, and overall productivity.? These tips can also be easily focused on the customer, improving productivity while maintaining customer satisfaction.
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